FAQs

No, we do not ship internationally at this time. We are focused on providing the best possible service to our customers within Canada.

We ship to all regions within Canada, with the exception of Quebec. We are unable to ship to multiple locations within the same order and to the following types of addresses:

• P.O. Boxes
• Rural Routes (RR)
• Military APO or FPO
• Stations
• Addresses without a Street Name or Number

Shipping costs are based on the total value of your order, before taxes. All shipping and handling charges are shown in Canadian Dollars (CAD).

Shipping to Canadian Provinces:

• FREE for orders over $100.00.
• $34.00 for orders between $50.01 and $100.00.
• $15.00 for orders up to $50.00.

Shipping to Canadian Territories:

• A flat rate of $30.00 applies to all orders.

All shipping and handling charges will be calculated and displayed during checkout prior to the completion of your order.

Please note that shipping charges may be different if your order contains heavy or oversized items or if it is being shipped to a remote location.

For more details, please see our complete Shipping Policy.

All orders are processed and shipped within 1-3 business days of receiving your order confirmation email. You will receive a second notification with tracking information once your order has shipped.

Once your order has been packed and shipped (typically within 1-3 business days), you will receive a confirmation email. This email will contain a tracking number that you can use to follow your order's progress online.

• We cannot guarantee that our products are completely free of allergens due to potential cross-contamination.
• Some of our blends contain tree nuts and seeds, including: Almonds, Cashews, Pumpkin Seeds, Sunflower Seeds, and Walnuts.
• If you have a severe allergy, please exercise caution and review the ingredients listed on each product page.

Yes, all of our tea products are certified organic. Our commitment to being certified organic means our products are:

• Healthier: They are free from synthetic pesticides, herbicides, and artificial additives, offering a cleaner product.
• Better for the Environment: Our organic practices support sustainable agriculture and protect the soil and surrounding ecosystems.
• Ethically Sourced: We only source from organic farms that meet fair labor laws and environmental best practices.

The "natural essences" used in our teas are organic compliant, chemical-free, and are not essential oils.

Essences are made with an ethyl alcohol base and the addition of essences found in natural ingredients. 

They are also vegan, gluten-free, sugar-free (except for maple teas) and dairy-free.

For more information on ingredients, please check the individual product pages.

Our pyramid-shaped teabags are made from a plant-based material that is entirely compostable.

The mesh filter is a 100% PLA material, which is derived from 100% non-GMO sugarcane. This means our bags are completely free of plastic.

The teabags are completed with a cotton string and paper tag. These are attached to the bag using a special heat-sealing process that creates a strong, glue-free seal.

All sales on food and beverage products are final. We do not accept returns or exchanges, with the exception of damaged or defective items.

Damaged or defective items: Contact our support team within 3 days of delivery for a full refund.

Final Sale Items: Please note that opened or used products and any pre-packaged sets or collections are considered final sale and are not eligible for a refund or exchange.

To request a refund: You will need to provide your order number and a clear description of the issue with a photo or video.

Important: You must contact us before returning the item to be eligible for a refund. Shipping and handling fees are non-refundable once an item has been sent. Refunds will not be given for package refusal.

For more details, please see our complete Returns and Refund Policy.

We take great care to ensure your order is correct and well-protected. However, if any items are incorrect or damaged, please contact us immediately so we can assist you. Any damaged, incorrect, or incomplete items must be reported within 7 days from the date you received your order.

For any questions about your order, please contact our customer support team at mindcratehelp@gmail.com

We accept all major credit cards, including American Express (Amex), Apple Pay, Discover, Google Pay, Mastercard, PayPal, Shop Pay, Visa