Privacy Policy 👤

At Mindcrate Mind and Body, we understand that your privacy is important. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, www.mindcrate.ca.

Information We Collect

When you interact with our website, we may collect the following information:

  • Contact Information: Your name, email address, phone number, and billing/shipping addresses. We collect this when you register, make a purchase, or communicate with us.
  • Payment Information: When you buy a product, we collect payment details to process your transaction. We do not store this information; it is securely handled by our e-commerce platform, Shopify, which is a PCI-compliant service.
  • Usage Information: We may automatically collect non-identifying information about your visit, such as your IP address, browser type, and how you navigate our site. This helps us improve our website and services.
  • Other Information: This may include details you provide for a product review, survey, or any other voluntary submission.

 

Use of Cookies and Other Tracking Technologies

Google Analytics

We use Google Analytics to help us understand how our customers use the site. Google Analytics uses cookies to collect information such as your IP address, browser type, and how you navigate our website. This data helps us analyze website traffic and improve our services, products, and overall customer experience. This information is shared with Google, who may use it to personalize ads on other websites you visit. You can learn more about how Google uses your personal information by visiting the Google Privacy Policy page.

Meta Pixel (Facebook & Instagram)

We use the Meta Pixel to measure the effectiveness of our advertising on Facebook and Instagram. The Pixel uses cookies to track customer browsing behavior on our website, such as which products are viewed or added to a cart. This information allows us to show relevant advertisements to you on Facebook and Instagram platforms. This data is shared with Meta, and you can learn more about how they handle your information by reviewing their Privacy Policy.

Shopify Network Intelligence

We have enabled a feature called Shopify Network Intelligence, which helps us improve ad targeting and personalization by securely using your customer data with data from other merchants.

 

How We Use Your Information

We use the information we collect to:

  • Process your orders and transactions.
  • Communicate with you about your account or order.
  • Improve our products and services.
  • Personalize your experience on our website.
  • Comply with legal obligations.

Consent 

By providing us with your personal information to complete a transaction, you consent to our collection and use of that information for that specific purpose

Third-Party Providers

Our store is powered by Shopify, which provides the e-commerce platform, data storage, and payment processing. This means your information is stored on their secure servers. For more details on how they handle your data, please review their Privacy Policy and Terms of Service.

We may also use other trusted third-party providers (such as shipping partners) to help us run our business. These providers have their own privacy policies, which may apply to your information. We encourage you to read their policies to understand how they handle your data.

Legal Disclosure & Security

We may disclose your personal information if we are required to do so by law. We take reasonable precautions to protect your personal information and follow industry best practices to make sure it is not lost, misused, accessed, disclosed, altered, or destroyed. All payment information is encrypted and stored on secure servers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page, so please review it frequently.